Support

Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services
Support

 

Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.


Sales support:
sales@trustport.com

Technical support: support@trustport.com

Other queries:
info@trustport.com

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Purkyňova 2845/101
612 00 Brno, Czech Republic

Attention customers - upgrade to version 2010

All customers who have purchased or renewed their TrustPort Antivirus / TrustPort PC Security license before the 1st of November 2009, have the option to upgrade to the current version of TrustPort Antivirus 2010 / TrustPort PC Security 2010.

To upgrade, users must firstly uninstall the existing version and then install the new version TrustPort Antivirus 2010 / TrustPort PC Security 2010.

After the installation is complete, the product must also be registered using either a serial number or a license key. However these customers will have the same engines available in the new version, as in the version TrustPort Antivirus 2009 / TrustPort PC Security 2009, ie. the same antivirus engines which were originally purchased with the product (AVG and Norman). This means the BitDefender engine will not be available.

Customers who purchased the product TrustPort Antivirus or TrustPort PC Security after the 1st of November 2009, will have the antivirus engines AVG and BitDefender. When purchasing a multi license (Business Version), there is also the possibility to purchase two additional engines - Dr. Web and VirusBlokada.

Customers with a purchased TrustPort USB/U3 Antivirus serial number, which has not been registered yet, will now obtain a valid TrustPort USB/U3 Antivirus 2010 license during registration. Customers who have been using TrustPort USB/U3 Antivirus 2009 for less than three months, can write to the sales department at sales@trustport.com to generate a new license key which will enable them a free transition to the TrustPort USB/U3 Antivirus 2010. The user must supply the original serial number.