Support

Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services
Support

 

Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.


Sales support: sales@trustport.com

Technical support: support@trustport.com

Other queries:
info@trustport.com

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Spielberk Office Centre
Holandská 878/2
639 00 Brno
Czech Republic

How to renew TrustPort licenses with the help of purchased vouchers

In order to register the voucher, please follow these steps:
(applies only to pack versions of TrustPort Antivirus 2010, and TrustPort PC Security 2010)

 

  • Firstly install the FULL VERSION (not trial) of the given version.
  • During the installation enter the original SN (the SN which you used when originally registering the product).
  • After the installation is complete, go to the control menu in the program. Choose Settings – License Keys – Registration. In the SN field enter the purchased voucher (renewal SN). This will renew your license for another year.

If you cannot locate your original SN, please contact the vendor from who you initially purchased the license from.