Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services


Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.

Sales support:

Technical support:

Other queries:

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Purkyňova 2845/101
612 00 Brno, Czech Republic

Introducing TrustPort USB/U3 Antivirus 2010

If you own a TrustPort USB/U3 Antivirus 2009 license, you cannot automatically switch to the new TrustPort USB/U3 Antivirus 2010 license. While the older products contain only one licensed module, the new products include three, meaning the original license key cannot be used to activate the new product. TrustPort USB/U3 Antivirus 2009 will continue being fully updated until the end of the license period for the last customer.

Customers with a purchased TrustPort USB/U3 Antivirus serial number, which has not been registered yet, will now obtain a valid TrustPort USB/U3 Antivirus 2010 license during registration. Customers who have been using TrustPort USB/U3 Antivirus 2009 for less than three months, can write to the sales department at to generate a new license key which will enable them a free transition to the TrustPort USB/U3 Antivirus 2010. The user must supply the original serial number.