Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services


Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.

Sales support:

Technical support:

Other queries:

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Purkyňova 2845/101
612 00 Brno, Czech Republic

New video tutorials available

Getting a better understanding of our software, that is the purpose of new video tutorials available from November. Some of these videos describe TrustPort Total Protection, the extended security suite for all kinds of personal computers. The tutorials will guide you through the installation and registration; give you a quick look at the interface; help you to set up antivirus and firewall protection. Other videos focus on TrustPort Management, the central administration console for TrustPort Security Elements. They will show you the installation process and its use for remote deployment of client antivirus software in a network. They will also provide an introduction into security policies and tasks. All videos are available in the Tutorials section or in the TrustPort Channel on YouTube. TrustPort partners may download complete videos from the TrustPort Knowledge Base.