Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services


Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.

Sales support:

Technical support:

Other queries:

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Purkyňova 2845/101
612 00 Brno, Czech Republic

Security update of TrustPort products

Several days ago, a security update of TrustPort Antivirus and TrustPort PC Security was released. The reason for this update was the potential vulnerability of program files to malicious software. The update addresses the vulnerability by preventing other processes from changing files in the folders of TrustPort Antivirus and TrustPort PC Security. Updated installation files are available in the Download section.