Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services


Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.

Sales support:

Technical support:

Other queries:

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Purkyňova 2845/101
612 00 Brno, Czech Republic

TrustPort PC Security Firewall Update

In recent days, an update to the Windows XP and Windows Vista operating systems has been released. In connection with this, users of TrustPort PC Security have encountered repeated firewall query to allow or block the one and the same process. Therefore, TrustPort now rolls out an update package to TrustPort PC Security and recommends its installation to all users. The update package is available in the Download section. We apologize to our customers for this complication.