Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services


Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.

Sales support:

Technical support:

Other queries:

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Purkyňova 2845/101
612 00 Brno, Czech Republic



TrustPort Antivirus - TrustPort Internet Security - TrustPort Total Protection

TrustPort USB Antivirus - TrustPort eSign Pro

TrustPort Net Gateway and TrustPort WebFilter - TrustPort Management

Recovery Boot Disk BartPE - Recovery Boot Disk WindowsPE 

TrustPort Portunes - TrustPort Mobile Security

Other Manuals

Existing customers

Support for users who have a valid TrustPort license. A valid product serial number is required to enter.


  • Installation & product configuration
  • License renewal
  • Troubleshooting


Open Helpdesk

New customers

Support for users who are considering purchasing a TrustPort product.


  • Product information
  • Price calculation
  • Product purchase


Submit Question