TrustPort Basic, free, for all customers
- Updates via the internet
- E-mail hot-line, Mon-Fri 8.00-16.00 CET
- Helpdesk system
TrustPort VIP, prepaid, for business customers
- Basic support included
- Optional additional services
Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.
Sales support: firstname.lastname@example.org
Technical support: email@example.com
Tel.: +420 541 244 471
Fax: +420 541 235 038
TrustPort a. s.
Spielberk Office Centre
639 00 Brno
Botnet is a term for a collection of software robots, or bots, that run autonomously and automatically. A botnet's originator (aka "bot herder") can control the group remotely, usually through a means such as IRC, and usually for nefarious purposes. Individual programs manifest as IRC "bots". Often the command-and-control takes place via an IRC server or a specific channel on a public IRC network. This server is known as the command-and-control server ("C&C").
Though rare, more experienced botnet operators program their own commanding protocols from scratch. The constituents of these protocols include a server program, client program for operation, and the program that embeds itself on the victim's machine (bot). All three of these usually communicate with each other over a network using a unique encryption scheme for stealth and protection against detection or intrusion into the botnet network.