Support

Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services
Support

 

Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.


Sales support:
sales@trustport.com

Technical support: support@trustport.com

Other queries:
info@trustport.com

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Purkyňova 2845/101
612 00 Brno, Czech Republic

Botnet

Botnet is a term for a collection of software robots, or bots, that run autonomously and automatically. A botnet's originator (aka "bot herder") can control the group remotely, usually through a means such as IRC, and usually for nefarious purposes. Individual programs manifest as IRC "bots". Often the command-and-control takes place via an IRC server or a specific channel on a public IRC network. This server is known as the command-and-control server ("C&C").

Though rare, more experienced botnet operators program their own commanding protocols from scratch. The constituents of these protocols include a server program, client program for operation, and the program that embeds itself on the victim's machine (bot). All three of these usually communicate with each other over a network using a unique encryption scheme for stealth and protection against detection or intrusion into the botnet network.