Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services


Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.

Sales support:

Technical support:

Other queries:

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Purkyňova 2845/101
612 00 Brno, Czech Republic

Certification authority

A certificate authority or certification authority (CA) is an entity that issues digital certificates for use by other parties. It is an example of a trusted third party. Certification authorities are characteristic of many public key infrastructure (PKI) schemes. There are many commercial certification authorities that charge for their services. There are also several providers issuing digital certificates to the public at no cost. Institutions and governments may have their own certification authorities.

A certification authority issues digital certificates that contain a public key and the identity of the owner. The matching private key is not similarly made available publicly, but kept secret by the end user who generated the key pair. The certificate is also an attestation by the certification authority that the public key contained in the certificate belongs to the person, organization, server or other entity noted in the certificate.