Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services


Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.

Sales support:

Technical support:

Other queries:

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Purkyňova 2845/101
612 00 Brno, Czech Republic


Dialer is a malicious program that changes Internet access via a modem. It diverts dial numbers to lines with excessively high rates. Users usually only discover this once they receive a phone bill which is unusually high. However, with the growth of permanent Internet connections (e.g. ADSL or Wi-Fi), this form of malware is slowly fading.