Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services


Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.

Sales support:

Technical support:

Other queries:

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Purkyňova 2845/101
612 00 Brno, Czech Republic


If an application is classified as annoying or behaves in annoying or undesirable fashion yet isn’t considered to be as dangerous, serious, or troublesome as malware, it is called grayware or greyware. Typically, grayware can encompass all of the following: Adware, access tools, dialers, joke programs, remote access tools, and spyware.