Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services


Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.

Sales support:

Technical support:

Other queries:

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Purkyňova 2845/101
612 00 Brno, Czech Republic


Spam is the abuse of electronic messaging systems to send unsolicited bulk messages indiscriminately. The most widely recognized form of spam is e-mail spam. E-mail spam, known as unsolicited bulk e-mail (UBE), junk mail, or unsolicited commercial e-mail (UCE), is the practice of sending unwanted e-mail messages, frequently with commercial content, in large quantities to an indiscriminate set of recipients.

Spam in e-mail started to become a problem when the Internet was opened up to the general public in the mid-nineties. It grew exponentially over the following years, and today comprises some 80 to 85 % of all the e-mail in the world, by conservative estimates some sources go as high as 95 %.