Support

Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services
Support

 

Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.


Sales support:
sales@trustport.com

Technical support: support@trustport.com

Other queries:
info@trustport.com

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Purkyňova 2845/101
612 00 Brno, Czech Republic

Spyware

Spyware is computer software that is installed surreptitiously on a personal computer to collect information about a user, their computer or browsing habits without the user's informed consent. While the term spyware suggests software that secretly monitors the user's behavior, the functions of spyware extend well beyond simple monitoring.

Spyware programs can collect various types of personal information, such as Internet surfing habits and sites that have been visited, but can also interfere with user control of the computer in other ways, such as installing additional software and redirecting Web browser activity. Spyware is known to change computer settings, resulting in slow connection speeds, different home pages, and/or loss of Internet or functionality of other programs.