Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services


Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.

Sales support:

Technical support:

Other queries:

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Purkyňova 2845/101
612 00 Brno, Czech Republic

Symmetric cryptography

Symmetric cryptography is a method of data encryption, which uses the same key for coding and decoding messages and also uses encryption algorithms such as 3DES, AEC, BlowFish, and RC4.
The advantage of this method is its speed of encryption and decryption of data. The disadvantage is the need for the safe delivery of the encryption key to the other side which is meant to be decrypting the data.