Support

Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services
Support

 

Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.


Sales support:
sales@trustport.com

Technical support: support@trustport.com

Other queries:
info@trustport.com

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Purkyňova 2845/101
612 00 Brno, Czech Republic

Trojan

A trojan, short for Trojan horse, in the context of computing and software, describes a class of computer threats (malware) that appears to perform a desirable function but in fact performs undisclosed malicious functions that allow unauthorized access to the host machine, giving them the ability to save their files on the user's computer or even watch the user's screen and control the computer.

Trojans can be easily and unwittingly downloaded. For example, if a computer game is designed such that, when executed by the user, it opens a back door that allows a hacker to control the computer of the user, then the computer game is said to be a trojan. However, if the computer game is legitimate, but was infected by a virus, then it is not a trojan, regardless of what the virus may do when the game is executed. The term is derived from the classical story of the Trojan Horse.