Support

Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services
Support

 

Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.


Sales support:
sales@trustport.com

Technical support: support@trustport.com

Other queries:
info@trustport.com

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Purkyňova 2845/101
612 00 Brno, Czech Republic

How can I switch from a trial version to a fully licensed version?

In order to switch from the thirty-day trial version to a fully licensed version, you must purchase a valid license. TrustPort Antivirus, TrustPort internet Security, TrustPort Total Protection and TrustPort USB Antivirus licenses for 1, 3 and 6 computers can be purchased online through our eStore or through any of our partners. For other products or for larger volume of licenses 10+, contact one of our partners or place an online order.

You can register the software once you have received the activation code or a license key. In case of TrustPort Antivirus, TrustPort internet Security, TrustPort Total Protection and TrustPort USB Antivirus, double-click on TrustPort Centre icon in the system tray. Select License keys item from the left menu, and click Register button, then follow the wizard instructions.