Support
Support levels
TrustPort Basic, free, for all customers
- Updates via the internet
- E-mail hot-line, Mon-Fri 8.00-16.00 CET
- Helpdesk system
TrustPort VIP, prepaid, for business customers
- Basic support included
- Optional additional services
Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.
Sales support: sales@trustport.com
Technical support: support@trustport.com
Other queries:
info@trustport.com
Tel.: +420 541 244 471
Fax: +420 541 235 038
Postal address:
TrustPort a. s.
Spielberk Office Centre
Holandská 878/2
639 00 Brno
Czech Republic
Technical FAQ
Product installation
Product registration
- What is the trial period for TrustPort products? Do I have to reinstall, if I want to license the software?
- How do I register TrustPort Antivirus or TrustPort PC Security?
TrustPort Antivirus
- Why is it not possible to have TrustPort Antivirus running at the same time with another antivirus program?
- Why is it necessary to restart the computer after installation?
- When performing an on-demand scan, a message is displayed that this is a trial version. How can I switch this off?
- Is TrustPort Antivirus compatible with 64-bit systems?
- What is parental lock?
- I suspect a virus in some files on the computer. However, TrustPort Antivirus does not report an infection.
- TrustPort Antivirus reports a virus in a file which is not infected. How do I restore the file from quarantine?
- How do I create a bootable recovery CD?
- How to remove a virus, repeatedly reported by TrustPort Antivirus, even after cleaning it?
- How big are TrustPort Antivirus updates?
- When TrustPort Antivirus tries to update, I receive a message that it was not possible to connect to the server. What should I do?
- What are TrustPort Antivirus minimum system requirements?
- I have received a license key for TrustPort Antivirus, now what should I do?
TrustPort PC Security
- What platforms does TrustPort PC Security support?
- Is it possible to manage TrustPort PC Security remotely?
- What modules are contained in TrustPort PC Security?
TrustPort PC Security, Module Antivirus
- Why is it not possible to have TrustPort Antivirus running at the same time with another antivirus program?
- Why is it necessary to restart the computer after installation?
- When performing an on-demand scan, a message is displayed that this is a trial version. How can I switch this off?
- Is TrustPort Antivirus compatible with 64-bit systems?
- What is parental lock?
- I suspect a virus in some files on the computer. However, TrustPort Antivirus does not report an infection.
- TrustPort Antivirus reports a virus in a file which is not infected. How do I restore the file from quarantine?
- How do I create a bootable recovery CD?
- How to remove a virus, repeatedly reported by TrustPort Antivirus, even after cleaning it?
- How big are TrustPort Antivirus updates?
- When TrustPort Antivirus tries to update, I receive a message that it was not possible to connect to the server. What should I do?
- What are TrustPort Antivirus minimum system requirements?
- I have received a license key for TrustPort Antivirus, now what should I do?
TrustPort PC Security, Module Personal Firewall
- I am using an application for which TrustPort Personal Firewall does not have a predefined rule. What should I do?
- I am using Skype and TrustPort Personal Firewall is blocking the connection between the program and the Internet. What should I do?
- What is TrustPort Personal Firewall, and what are its characteristics?
TrustPort PC Security, Module Data Shredder
- TrustPort Data Shredder uses several methods of shredding, which one should I use?
- Can I shred even files that have already been deleted?
- How can I shred multiple files at once using TrustPort DataShredder?
- How can I shred a drive with TrustPort Data Shredder? What shredding options are provided to users?
- What are TrustPort Data Shredder minimum system requirements?
TrustPort PC Security, Module eSign
- Which hardware devices are supported by TrustPort eSign?
- What is TrustPort eSign, and what are its characteristics?
- What are minimum TrustPort eSign system requirements?
TrustPort USB Antivirus
- How does TrustPort USB Antivirus update?
- How do I scan a hard drive with TrustPort USB Antivirus?
- How to create TrustPort Antivirus on a USB drive?
- Can I install TrustPort USB Antivirus on a portable hard drive?
TrustPort Management
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