Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services


Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.

Sales support:

Technical support:

Other queries:

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Purkyňova 2845/101
612 00 Brno, Czech Republic

Can I shred even files that have already been deleted?

Yes, it is possible to shred deleted files. If the files are still in the Recycle Bin, click the TrustPort Center icon in the system tray, select DataShredder > Wipe Now. Make sure the Recycle Bin checkbox is on, then click the Wipe Now button.

If the files deleted are not in the Recycle Bin any more, right-click on the drive icon, and select TrustPort DataShredder > Shred free space.