Support
Support levels
TrustPort Basic, free, for all customers
- Updates via the internet
- E-mail hot-line, Mon-Fri 8.00-16.00 CET
- Helpdesk system
TrustPort VIP, prepaid, for business customers
- Basic support included
- Optional additional services
Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.
Sales support: sales@trustport.com
Technical support: support@trustport.com
Other queries:
info@trustport.com
Tel.: +420 541 244 471
Fax: +420 541 235 038
Postal address:
TrustPort a. s.
Spielberk Office Centre
Holandská 878/2
639 00 Brno
Czech Republic
How big are TrustPort Antivirus updates?
The updates include data samples for the detection of viruses and spyware, antispam data and parental lock data. Updates are incremental, separate for each antivirus engine included, and range from kilobytes to megabytes. The updates also contain an update library of scanning engines, which means that some updates may be the size of dozens of megabytes.