Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services


Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.

Sales support:

Technical support:

Other queries:

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Purkyňova 2845/101
612 00 Brno, Czech Republic

How big are TrustPort Antivirus updates?

The updates include data samples for the detection of viruses and spyware, antispam data and parental lock data. Updates are incremental, separate for each antivirus engine included, and range from kilobytes to megabytes. The updates also contain an update library of scanning engines, which means that some updates may be the size of dozens of megabytes.