Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services


Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.

Sales support:

Technical support:

Other queries:

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Purkyňova 2845/101
612 00 Brno, Czech Republic

How can I shred a drive with TrustPort Data Shredder? What shredding options are provided to users?

Right-click the drive icon to open the context menu. When you select TrustPort DataShredder, a submenu with three options appears: Shred data on the disc, Shred free space and Shred whole disc. The first method shreds all the data on the selected drive (cannot be applied to the system drive), the second method shreds only the free space on the selected drive and the third method shreds all the data and free space on this drive.