Support

Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services
Support

 

Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.


Sales support:
sales@trustport.com

Technical support: support@trustport.com

Other queries:
info@trustport.com

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Purkyňova 2845/101
612 00 Brno, Czech Republic

How can TrustPort Total Protection or TrustPort Internet Security or TrustPort Antivirus be installed from a remote location?

Remote installation and management of TrustPort Total Protection, TrustPort Internet Security and TrustPort Antivirus is possible using TrustPort Management. The solution contains a server communicating with agents on all workstations and file servers.

The first prerequisite is the configuration of the server for the possibility of remote agent installation on the workstation. As soon as the agent is installed, it is possibly to remotely install programs, update and configure the program.

The installation of TrustPort Total Protection or TrustPort Internet Security or TrustPort Antivirus involves several steps, described in detail below.

 

1. Installation of the remote management agent on workstations that are to have TrustPort PC Security or TrustPort Antivirus installed.

 

Installation can occur in the following ways:

  • Automatically from the TrustPort Management Console

- opening port 9675 on your PC personal firewall, and maybe also on your network elements

- in the security settings of Windows XP local policies, allow "classical" network sharing

- in the network adapter allow file and printer sharing for Microsoft Networks

- in the case of Windows Vista operating systems temporarily (for central management agent installation) disable UAC - User Account Control

  • Install using logon scripts (suitable for computers connected to a domain).
  • Manual local installation.

 

2. Now you need to register individual workstations on the server.

 

  • connect to the control console of the TrustPort Management central manager.
  • click on the ‘Registration requests’ item.
  • in the list, there should be the names of workstations that have the central management client installed. If some workstations are still not visible, wait and try to reload the list again after approximately 5 minutes. Now continue registering the workstations by pressing ‘Register’ by the relevant record.

 

3. When the registration is done, group the workstations for ease of remote management:

 

  • click on the left side of the item called ‘Groups’.
  • in the Unclassified group the registered workstations will be found.

After installing TrustPort Management, two basic groups are created:

 

Root group

 

  • this group contains the main and therefore standard settings of the policies and list of updates.
  • all sub-groups and workstations inherit their settings from this group.
  • all groups in TrustPort Management are subordinate to this group.

 

Unclassified group

 

  • all newly registered workstations are automatically placed here.
  • workstations can then be moved from this group to other groups by drag & drop.

Workstations can be divided into various groups. When in the given group, they will have similar features.

  • a group is added by selecting the group from which the new group will inherit its properties and pressing ‘Add group’.
  • to specify a workstation, several tabs next to the structure of the central management are displayed. Using these tabs it is possible to work with any given workstation, change its settings, inspect its configuration, plan events and view notices information.

 

4. The next step is to install one of the TrustPort products, for example the Antivirus.

 

  • installation is done as a planned task.
  • on the server it is necessary to share a volume or folder, where the installation packages of TrustPort Antivirus or TrustPort Internet Security or TrustPort Total Protection are to be stored.
  • it is necessary that the user has sufficient rights to enter the local network, which is noted on the About/Credentials page, and has the access to this file.
  • in the administration part, click on Groups and select the workstation or group on which you want to install TrustPort Antivirus.
  • in the right part of the window, click on ‘Updates’.
  • with each planned task, it is necessary to include the following:

- Description – description of the event to be executed.
- Source file – name of the file including the complete path
- Execution parameters – parameters that influence the event to be executed.
- Then select ‘Action’ – it is possible to select one of these events:
    - Open file – file opening,
    - Copy file – file copying,
    - Rename file – file renaming,
    - Delete file – file deleting.

The last parameter is Schedule (Time)

After the initial parameters of the new task are configured, it is necessary to place it among other planned tasks by selecting ‘Add update’.

In the case of an installation of TrustPort Antivirus, we would select ‘Open file’ (Open file is used during product installations), the ‘Source file’ must contain the path (for example: //pc123/share/setup.exe) to the shared file and as a parameter it is possible to select:

  • /VERYSILENT – installation is done without the logged on user’s knowledge,
  • /SILENT – logged on users will see the update process but are unable to affect the process,
  • /NOREBOOT – when not specified, the workstation will be automatically restarted after the installation has finished.

 

5. The last step of the installation is to reboot/restart the target workstation, which is initiated by the installed application.