Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services


Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.

Sales support:

Technical support:

Other queries:

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Purkyňova 2845/101
612 00 Brno, Czech Republic

How do I install TrustPort Antivirus or TrustPort Internet Security or TrustPort Total Protection?

Run the installation program, downloaded from the internet or provided on a compact disk. The program is designed so that even less experienced users can complete installation without problems. Follow the instructions of the installation wizard. Once the installation has finished you will be prompted to either register the product or to run in trial mode. If you choose to register the product, a registration wizard will be automatically started, guiding you through the registration process. If you choose to close the wizard, the software will be run as a trial version, for the period of thirty days.