Support
Support levels
TrustPort Basic, free, for all customers
- Updates via the internet
- E-mail hot-line, Mon-Fri 8.00-16.00 CET
- Helpdesk system
TrustPort VIP, prepaid, for business customers
- Basic support included
- Optional additional services
Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.
Sales support: sales@trustport.com
Technical support: support@trustport.com
Other queries:
info@trustport.com
Tel.: +420 541 244 471
Fax: +420 541 235 038
Postal address:
TrustPort a. s.
Spielberk Office Centre
Holandská 878/2
639 00 Brno
Czech Republic
How to remove a virus, repeatedly reported by TrustPort Antivirus, even after cleaning it?
In case of problems or doubts about the success of cleaning a virus from the system, choose the bootable CD with the Bart PE program and a current installation of TrustPort Antivirus. Boot from it and let it scan all drives. Instructions for creating a bootable CD can be found in TrustPort Antivirus help.