Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services


Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.

Sales support:

Technical support:

Other queries:

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Purkyňova 2845/101
612 00 Brno, Czech Republic

How to remove a virus, repeatedly reported by TrustPort Antivirus, even after cleaning it?

In case of problems or doubts about the success of cleaning a virus from the system, choose the bootable CD with the Bart PE program and a current installation of TrustPort Antivirus. Boot from it and let it scan all drives. Instructions for creating a bootable CD can be found in TrustPort Antivirus help.