Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services


Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.

Sales support:

Technical support:

Other queries:

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Purkyňova 2845/101
612 00 Brno, Czech Republic

I am using Skype and TrustPort Personal Firewall is blocking the connection between the program and the Internet. What should I do?

In order not to have Skype blocked by the firewall, you need to configure the firewall settings to allow ‘outgoing TCP connections’ for all ports which the given application uses.

For more about firewall settings in use with Skype, please see