Support
Support levels
TrustPort Basic, free, for all customers
- Updates via the internet
- E-mail hot-line, Mon-Fri 8.00-16.00 CET
- Helpdesk system
TrustPort VIP, prepaid, for business customers
- Basic support included
- Optional additional services
Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.
Sales support: sales@trustport.com
Technical support: support@trustport.com
Other queries:
info@trustport.com
Tel.: +420 541 244 471
Fax: +420 541 235 038
Postal address:
TrustPort a. s.
Spielberk Office Centre
Holandská 878/2
639 00 Brno
Czech Republic
I have received a license key for TrustPort Antivirus, now what should I do?
There are two ways to register the software, with a serial number or with a license key. In both cases, the registration process is very similar. Double-click on TrustPort Center in the system tray, select License Keys item to the left, and click on Register button to the right. A registration wizard will open, guinding you through the process.
In the second dialog of the registration wizard, select the License key registration radio button. Click the Select button and locate the license key file. In the next dialog, information abou the license key will be displayed. Finish the registration by clicking the Next button. The software will be activated for the period licensed, i. e. one year.