Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services


Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.

Sales support:

Technical support:

Other queries:

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Purkyňova 2845/101
612 00 Brno, Czech Republic

I have received a license key for TrustPort Antivirus, now what should I do?

There are two ways to register the software, with a serial number or with a license key. In both cases, the registration process is very similar. Double-click on TrustPort Center in the system tray, select License Keys item to the left, and click on Register button to the right. A registration wizard will open, guinding you through the process.

In the second dialog of the registration wizard, select the License key registration radio button. Click the Select button and locate the license key file. In the next dialog, information abou the license key will be displayed. Finish the registration by clicking the Next button. The software will be activated for the period licensed, i. e. one year.