Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services


Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.

Sales support:

Technical support:

Other queries:

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Purkyňova 2845/101
612 00 Brno, Czech Republic

TrustPort Antivirus reports a virus in a file which is not infected. How do I restore the file from quarantine?

If TrustPort Antivirus finds an infection on your computer, all modified files are moved into quarantine. If you are sure that an important file, automatically moved into quarantine, is in fact not infected, you can restore it at any time.

Double-click on TrustPort Center in the system tray, select Quarantine item to the left, and select the file in the list to the right. Then simply click on Restore button.

If you can send us such file for analysis, it would be very helpful. Please zip the file and send it to We will inform you of the result.