Support
Support levels
TrustPort Basic, free, for all customers
- Updates via the internet
- E-mail hot-line, Mon-Fri 8.00-16.00 CET
- Helpdesk system
TrustPort VIP, prepaid, for business customers
- Basic support included
- Optional additional services
Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.
Sales support: sales@trustport.com
Technical support: support@trustport.com
Other queries:
info@trustport.com
Tel.: +420 541 244 471
Fax: +420 541 235 038
Postal address:
TrustPort a. s.
Spielberk Office Centre
Holandská 878/2
639 00 Brno
Czech Republic
What is parental lock?
Parental lock, included in both TrustPort Antivirus and TrustPort PC Security, enables blocking access to certain website categories, e. g. violence, porn, and warez. A total of thirteen categories is available to be blocked. One of the categories is phishing, meaning you can protect your computer against notorious phishing websites.
You can also specify other individual websites that you want to be blocked, beyond the pages already included in the categories. And vice versa, you can specify individual websites that you wish not be blocked, although they fall in the categories.
To set individual parental lock profiles, system user accounts are used. To open parental lock settings, double-click on TrustPort Center in the system tray, click on Internet Protection icon to the right, and finally click on Parental Lock icon to the right.