Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services


Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.

Sales support:

Technical support:

Other queries:

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Purkyňova 2845/101
612 00 Brno, Czech Republic

What is parental lock?

Parental lock, included in both TrustPort Antivirus and TrustPort PC Security, enables blocking access to certain website categories, e. g. violence, porn, and warez. A total of thirteen categories is available to be blocked. One of the categories is phishing, meaning you can protect your computer against notorious phishing websites.

You can also specify other individual websites that you want to be blocked, beyond the pages already included in the categories. And vice versa, you can specify individual websites that you wish not be blocked, although they fall in the categories.

To set individual parental lock profiles, system user accounts are used. To open parental lock settings, double-click on TrustPort Center in the system tray, click on Internet Protection icon to the right, and finally click on Parental Lock icon to the right.