Support

Support levels

TrustPort Basic, free, for all customers

  • Updates via the internet
  • E-mail hot-line, Mon-Fri 8.00-16.00 CET
  • Helpdesk system

TrustPort VIP, prepaid, for business customers

  • Basic support included
  • Optional additional services
Support

 

Before you decide to contact support, we recommend that you try to find the information needed in the Technical FAQ and Sales FAQ.


Sales support:
sales@trustport.com

Technical support: support@trustport.com

Other queries:
info@trustport.com

Tel.: +420 541 244 471
Fax: +420 541 235 038

Postal address:

TrustPort a. s.
Purkyňova 2845/101
612 00 Brno, Czech Republic

Which hardware devices are supported by TrustPort eSign?

Chip-card readers:

  • DataKey 10SR
  • TOWITOKO CHIPDRIVE micro 110 v4.30
  • ActivCard ACTR-01
  • PCS-M2 SCM microsystems (PCMCIA)
  • Chrysalis ITS Luna CA3

USB chip card readers:

  • Eutron PocketReader

Chip cards:

  • ActivCard
  • DataKey 330

USB Tokens:

  • iKey 2000/2032/3000/4000
  • Eutron CryptoIdentity v.4, v.5
  • Spyrus USB Token
  • Aladdin eToken Pro

Virtually all devices working via a PC/SC interface are supported.