Frequently asked questions ( FAQ )

Q: I want to add a new user account , delete user , rename user , set user password or change account type function and I cannot choose it in Disk Protection. I don't understand it, what's happend?

A: There are more reasons for this situation. Firstly you need administrator privileges to be able to do these actions. If you are a common user or read-only user then you are not allowed to do this. The second reason might have been the state of opened image file. If this image is currently mounted, what is signalized by red light in the status bar, then all administration functions are disabled.


Q: I have an administration account but I cannot add a new user. TrustPort Disk Protection displays warning, that there is not enough free space to do this operation but I have enough free space. I don't understand what happened.

A: Check number of your users. The maximum number of user accounts in each image is limited to 20.


Q: I can't format an image file using Windows tools, because Windows isn't able to complete formatting operation. When I close the format application, Disk Protection cannot access the mounted drive. What can I do?

A: This version of Disk Protection doesn't support image formatting using Windows tools. Windows had locked this drive for exclusive access during formatting operation and because it didn't finish succesfully, this lock hasn't been removed. The solution is to Unmount this image and mount it again. If you need to format an image, run Disk Protection CheckImage application from the Start menu, switch to advanced mode, open the image and use the Format image option in File menu.


Q: I create a new image, unselect Mount at start up option but in spite of this Disk Protection mounts the new image. I am confused.

A: Don't worry, it is ok. The new image is always mounted. If you want different behaviour, you have to change Create Wizard starting parameters manually. To do this, you need some knowledge of XML files. Locate tpdptray.htm file in the installtion folder's Shortcuts\DiskProtection subfolder and find the TPT_ITEM element with id="3099". There you can modify the creating parameters. The Mount at startup means that the image will be automatically mounted when you logon to Windows next time.


Q: I use Windows XP and I cannot mount an image, even if I have a lot of available letters. Why?

A: You may have used switching users in Windows XP and there are more users logged in at the same time and have their own mounted images.


Q: Although I have typed right username and password the Disk Protection informs me that the image is already mounted. I am confused. I use Windows XP.

A: Don't worry, it is ok. There is another user logged-in and this user has already mounted the image file that you try to mount.


Q: I have mounted an image using Mount Wizard and even if I see that the image is mounted as read-write, I'm not able to write to this image. Why?

A: This is a user rights problem. Your user account has only read-only permission and therefore you can only read data from the mounted disk. To be able to write data to the mounted disk you need a standard user or administrator privileges.


Q: I can't write any data to a mounted image though I have created this image and therefore I have administrator's privilege. What's happened?

A: This can be caused by three different reasons. Are you sure that you have write access to the place where the image is located? Are you sure that your account has administrator privileges right now? Another administrator could change your account to read-only for instance. Check the license, it may have expired. If the license expires, then Disk Protection allows only read-only mounting.


Q: I forget my administration password. What can I do?

A: If there is another account with administrator privileges in the image then you can ask this user to set your password. But if you are the only administrator, then it is a serious problem. You have to remember your password, because neither manufacturer can help you to get any data from the image.


Q: I have changed the last admnistrator account to read-only user account. But I need to do some administration operation. What can I do?

A: If you delete or change the last administrator account, then the image becomes uneditable. It means that nobody is able to create a new user account, delete account, change account type, change limit, etc. There is only one chance to create a new account: you must create a new image and copy all the data files to it.


Q: I can't increase limit size of an image. Why?

A: Check if this image file is not mounted. If it is, unmount it and try this operation again. If this image is unmounted, then look at the information and check if there is available free space in size limits (maximum limit and actual limit mustn't be the same). If non of these procedures helped you, then there is no other possibility to increase this image size. You have to create a new image and copy your data to it.


Q: I want to create a new image but Disk Protection Create Wizard doesn't allow to create an image greater than 4095 MB even if I have enough free space on the destination disk. What's wrong?

A: You have probably reached the limitation of FAT file system. The destination disk where the new image should be created uses FAT or FAT32 file system. One of the limitations of FAT system is that there isn't possible to create a file larger than 4 GB (4095 MB). If you need larger image file, you have to create a new image on disk with NTFS file system.


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