SECURITY

Trustport combines encryption, identity checks and controls for important actions to help protect your settlement from fraud and errors.

Your money is protected at every stage.

Trustport secures a transaction, from the moment it's verified to the moment it's released.

Verified before money moves

Identity checks built into the process

Buyers and sellers complete identity checks and required screening before payment can proceed.

Scam protection

A safer way to share bank details

We do not ask you to send bank details by email. Trustport collects them through a verified secure link.

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Ready for settlement

Funds held independently

Deposit funds are held in bare trust, separately from Trustport's operational accounts.

Data protection

Sensitive information is protected

Trustport protects sensitive information while it is stored and while it moves between systems.

Built to keep operating

Built to stay online and secure

Trustport uses layered protections to help keep the platform available and protect it from unauthorised access.

Insurance cover in place

Cover backed by Lloyd's of London

Trustport maintains insurance cover for its operations, backed by Lloyd's of London.

Questions

Frequently asked

How is Trustport secured? +
Sensitive information is protected while it is stored and while it moves between systems, and the platform uses layered protections to help keep it available and secure. Trustport's licensing details are set out in full at the bottom of this page.
Who inside Trustport can access my data? +
Only people who need access to do their work can access customer information. Privileged actions on production data also require a second approver.
Is my deposit safe if something goes wrong? +
Deposit funds are held in bare trust, separately from Trustport's operational accounts, and stay there until all parties confirm settlement.
Where is my data stored, and for how long? +
We explain how we handle personal information in our Privacy Policy. Trustport retains transaction records for seven years to meet its AML and record-keeping obligations.
Why do I need to verify my identity? +
Independent client verification is a legislative requirement for property transactions. Trustport handles it for you, checking your government ID and running PEP, sanctions and adverse media checks.
What if I get a suspicious email asking for bank details? +
Don't reply or act on it. Trustport will never ask for bank details by email, only through the verified, secure Trustport link. Report anything suspicious right away.

Still have questions?

When you use Trustport, you trust us with your funds, and we don't take that lightly. If anything here didn't answer your question, reach out.

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